Cookie Policy

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
Our cookies help us:
Make our website work as you'd expect
• Remember your settings during and between visits
• Improve the speed/security of the site
• Allow you to share pages with social networks like Facebook
• Continuously improve our website for you

We do NOT use cookies to:
Collect any personally identifiable information (without your express permission) • Collect any sensitive information (without your express permission)
• Pass personally identifiable data to third parties
• Pay sales commissions
• You can learn more about all the cookies we use below

There are two types of cookie you may encounter when using this site:
First party cookies: These are our own cookies, controlled by us and used to provide information about usage of our site.
Third party cookies: These are cookies found in other companies’ internet tools which we are using to enhance our site. We use a number of suppliers who may also set cookies on their websites on their behalf. This site does not control the dissemination of these cookies. You should check the third-party websites for more information about these.
This site uses cookies in several places – we’ve listed each of them below with more details about why we use them and how long they will last.
First party cookies
Typical content
Authentication session to prevent having to login multiple times in one browser session. This is only set if you authenticate via the site. This may happen if you purchase items from the shop or make use of our commenting
A unique id that ties the current session to a database settings table.
1 week
This cookie collects information about whether or not the user has agreed to cookies.
70 years 6 months

Third party cookies
More info
Google analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Google Analytics cookie usage
Google Tag Manager

Online advertising and network cookies are used to track when you have clicked on an advert, to see what pages of the website are used and this provides insight as to how improvements can be made. We also have relationships with carefully-selected advertising partners (such as Facebook and Google) who may also set cookies during your visit to allow them to serve online advertising that we believe will be of interest to you based on information about your visit to this and other websites (this is called re-targeting). This information is anonymous and does not include personal data.
WebChoices Digital Advertising Alliance Opt-Out Tool

MailChimp automatically places single pixel gifs, also known as web beacons, in bulk email sent by Surrey Wildlife Trust. These are tiny graphic files that contain unique identifiers that enable us to recognize when our subscribers have opened an email or clicked certain links. These technologies record each subscribers email address, IP address, date, and time associated with each open and click for a campaign. MailChimp uses this data to create reports for us about how an email campaign performed and what actions subscribers took.
MailChimp's cookie statement

We embed videos from YouTube. This may set cookies on your computer, particularly if you are logged into a Google or YouTube account.
YouTube's embedding videos information page

We integrate with Ecwid to help run our online shop.
Ecwid privacy policy

We integrate with Eventbrite to help with managing events.
Eventbrite cookie statement

Data retention policy
Somerset Wildlife Trust is registered with the Information Commissioner’s Officer as a Data Controller.  We are committed to keeping the personal details of our members and supporters safe and we will never sell your personal data.  With your permission, we determine why and how your personal data is used as per our Privacy Policy.
Contact details:
• Head of Business Development & Operations
• Telephone: 01823 652400
• Email:
• Address: 34 Wellington Rd, Taunton TA15AW
• Our office hours are Monday – Friday, 9am – 5pm.
Data retention
We will only keep information about you for as long as we need to.  We make sure that any companies which process your data on our behalf (such as our mailing house) do the same.  We have varying retention periods for different categories of information depending on our legal obligations and whether there is an administrative need, such as answering member queries.
After a retention period has elapsed, the data is deleted or archived.
Type of data
Acceptable retention period
Membership database records
For Life & Honorary members for their lifetime.
Paid members for the duration of their membership + 10 full financial years for financial accountability.
Donor database records
10 full financial years from last donation.
Volunteer database records
For duration of active volunteering with the Trust. Final disposal after volunteer inactive for 12 months.  Enquire at 12 month point of inactivity and delete if no response after 6 weeks.
Volunteer applications & paperwork
For duration of application then transferred to database for active volunteers or erased.
Job applications
Unsuccessful candidates’ details will be erased after successful appointment.
All retail orders
For 10 full financial years for financial accountability.
For 5 years for statistical purposes and trend identification.

Data deletion

If you ask us to delete your personal information, we will anonymise your contact details, and delete all personal information from records of past communication. If you want your personal information deleted, please contact Somerset Wildlife Trust.

Social media policy
We encourage commenting and love to hear your thoughts, see your photos and share your experiences. We do however have some guidelines in order to ensure that you have a good experience on our Facebook and Twitter Pages:
• We ask that you stay on topic, respect other people’s opinions and avoid profanity, offensive or defamatory statements and illegal content.
• Comments which include bullying or advertising or which are considered "spamming" (posting unrelated content or regularly posting duplicate posts) will be removed where possible and in extreme circumstances the person responsible may be blocked from commenting.
We aim to keep our Pages as friendly as possible, however if you see anything you think is inappropriate you can tell Facebook using the "Flag" option Facebook provides or report a tweet on Twitter.
All intellectual property rights of content we post belong to Somerset Wildlife Trust. Anything which you submit to the Facebook or Twitter page may be shared elsewhere in whole or in part, either by us or by other users.
Please note that our social media pages are managed at intervals during the week, during office hours.